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Portugal
Work remotely from Portugal for a global retailer as a French-speaking Customer Support Advisor

Work remotely from Portugal for a global retailer as a French-speaking Customer Support Advisor

Portugal
  • Position Customer Support Advisor
  • Accommodation No accommodation provided
  • Minimum availability 6 months
  • Language information French and
Language level information
  • A1 - Beginner

    Can understand and use basic phrases, introduce myself, and ask and answer simple questions about personal details.

  • A2 - Elementary

    Can communicate in simple and routine tasks, describe my background and immediate environment, and write short, simple texts.

  • B1 - Intermediate

    Can understand standard texts, handle most social interactions, and express opinions on familiar topics both orally and in writing.

  • B2 - Upper Intermediate Required for English

    Can understand the main ideas of complex texts, interact with native speakers with some ease, and write detailed texts on a variety of topics.

  • C1 - Advanced

    Can understand complex texts, speak fluently and accurately, and write well-structured texts on various subjects.

  • C2 - Proficient

    Can understand, speak, read, and write fluently and precisely, similar to a native speaker.

Job description

Ready to take the next step in your career from the comfort of your home? As a French-speaking Customer Support Advisor, you’ll join the remote team of a leading global home furnishings retailer. You will support customers across Europe while working from anywhere in Portugal. If you're organised, service-minded, and looking for a meaningful role with real development potential, this is your chance!

Your new job in Customer Support
As the first point of contact for French-speaking customers, you will help them with everything from delivery updates and product questions to account support and order follow-ups. Some days you might guide a customer through their purchase; other times, you’ll assist with minor technical issues. No matter the situation, your goal is to provide clear, helpful, and friendly support. No previous experience? No problem. You’ll receive full training and ongoing support to help you feel confident in your role. On top of that, you’ll be part of an international team that values good communication, collaboration, and continuous improvement. It’s a great place to grow, both personally and professionally.

Your new life in Portugal
Remote work gives you the flexibility to build a lifestyle that suits you, and Portugal is the perfect place to do just that. With a warm climate, a growing international community, and a relaxed Mediterranean rhythm, you’ll find the right balance between work and personal life. Whether you’re living in a quiet coastal village or in the heart of Lisbon or Porto, you’ll enjoy the friendly culture, delicious cuisine, and countless weekend getaway options this beautiful country offers. With full training, career opportunities, and the freedom of a fully remote role, this is more than just a job: it’s your chance to build a future in a place you’ll love.

Ready to join the team? Apply now and take the next step in your career! 🌍

Why you don't want to miss this chance!

Work remotely from anywhere in Portugal
A full-time, stable position in an international team
Onboarding and continuous development training
Grow your career with advancement opportunities
Represent a globally recognized brand

What am I going to do?

Support French-speaking customers via phone with questions about deliveries, products, and account management
Troubleshoot basic technical issues and escalate complex cases when needed
Maintain accurate records and work closely with other teams to improve the customer experience

What do I bring?

Fluency in French and good English skills (B2 level)
Availability to work full-time (40 hours)
Strong communication and digital skills (previous CS experience is a plus)
A calm, patient, solution-focused mindset and a EU citizenship or a valid work permit for Portugal

Salary information

The salary for this position is €1,300 gross per month.

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