Work as a Real-Time Supervisor in Malta

Real-Time Supervisor

Mosta, Malta

Help with searching for accommodation provided

Minimum 1 year

English

€1,500 gross

Description

Don't miss this chance to gain international work experience as a real-time supervisor in a diverse team!

A leading customer service solutions company catering to tourism companies is looking for an experienced Real-Time Supervisor to join their team. In this position, your main responsibilities will be to oversee workforce management, ensuring optimal staffing levels, efficiency, and performance.

In addition to a generous relocation bonus from your employer, you can check out our partners like HousingAnywhere, Uniplaces, Spotahome, or Homelike for apartment hunting.

After working hours, make sure to discover all the beautiful things that the island of Malta has to offer. 🇲🇹 Enjoy its rich cultural heritage, beautiful beaches, and ancient ruins. No matter the time of year, there’s always something to do in Malta!

Why you don't want to miss this chance!

Relocation package (including flight, airport transfer, and financial bonus)

Health insurance (after 6 months)

Free gym membership

Monthly team events

Excellent international networking opportunities

What do you have to do?

Manage and optimize staffing resources to meet operational needs effectively
Headcount sizing & analyzing staffing requirements
Continuously analyzing required staff amount per section for all projects compared to client requirements
Maintain workforce management database to ensure accurate, reliable, and updated information
Highlighting resource availability and utilization matters
Implement, monitor, and control work schedules and assignments in order to ensure optimum utilization of staff and take care of planned and contingent peak loads of incoming calls.

What do we expect of you?

Fluent in English
Minimum 2 years experience in the workforce, data management, and call centre operations
Knowledge of manual forecasting and scheduling is a must
Proficiency in MS Excel and MS Access is a must
Demonstrate excellent organizational, people, communication, and presentation skills
Understand basic concepts of routing and traffic management

This application process is with Yobbers

From the beginning of the application until you start your new job and even after, we are here to help you during the entire process. With Yobbers by your side, you are not alone.

Frequently asked questions

I am not 18 yet, can I still work abroad?: For most jobs, you need to be18 years old due to laws and regulations. Are you almost 18 years old? Then it is possible to send your application for the jobs. As long, as you are 18, when you start the job, it is no problem to apply before you turn 18. Sometimes we do have positions where you do not need to be 18, feel free to reach out to us, then we can see if we have possibilities.
Can I apply even if I don't have the European nationality?: Due to legislation and regulations, our employers are looking for people who have the European nationality or have a valid work permit. It is important that you have a work permit for the specific country you wish to work in. If you have the work permit, you are welcome to apply!

This vacancy is fulfilled.