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Work as a Real-Time Supervisor in Malta

  • Real-Time Supervisor
  • Mosta, Malta
  • Help with searching for accommodation provided
  • Minimum 1 year
  • English
  • €1,500 gross


Don't miss this chance to gain international work experience as a real-time supervisor in a diverse team!

A leading customer service solutions company catering to tourism companies is looking for an experienced Real-Time Supervisor to join their team. In this position, your main responsibilities will be to oversee workforce management, ensuring optimal staffing levels, efficiency, and performance.

In addition to a generous relocation bonus from your employer, you can check out our partners like HousingAnywhere, Uniplaces, Spotahome, or Homelike for apartment hunting.

After working hours, make sure to discover all the beautiful things that the island of Malta has to offer. 🇲🇹  Enjoy its rich cultural heritage, beautiful beaches, and ancient ruins. No matter the time of year, there’s always something to do in Malta! 
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Why you don't want to miss this chance!

Relocation package (including flight, airport transfer, and financial bonus)
Health insurance (after 6 months)
Free gym membership
Monthly team events
Excellent international networking opportunities

What do you have to do?

  • Manage and optimize staffing resources to meet operational needs effectively

  • Headcount sizing & analyzing staffing requirements

  • Continuously analyzing required staff amount per section for all projects compared to client requirements

  • Maintain workforce management database to ensure accurate, reliable, and updated information

  • Highlighting resource availability and utilization matters

  • Implement, monitor, and control work schedules and assignments in order to ensure optimum utilization of staff and take care of planned and contingent peak loads of incoming calls.

What do we expect of you?

  • Fluent in English

  • Minimum 2 years experience in the workforce, data management, and call centre operations

  • Knowledge of manual forecasting and scheduling is a must

  • Proficiency in MS Excel and MS Access is a must

  • Demonstrate excellent organizational, people, communication, and presentation skills

  • Understand basic concepts of routing and traffic management

This application process is with Yobbers

From the beginning of the application until you start your new job and even after, we are here to help you during the entire process. With Yobbers by your side, you are not alone.

Frequently asked questions

For most jobs, you need to be18 years old due to laws and regulations. Are you almost 18 years old? Then it is possible to send your application for the jobs. As long, as you are 18, when you start the job, it is no problem to apply before you turn 18. Sometimes we do have positions where you do not need to be 18, feel free to reach out to us, then we can see if we have possibilities.
Due to legislation and regulations, our employers are looking for people who have the European nationality or have a valid work permit. It is important that you have a work permit for the specific country you wish to work in. If you have the work permit, you are welcome to apply!
What a great decision, working abroad together has many advantages. It is certainly possible to apply together with a friend. You both need to make accounts on our website and apply to your preferred vacancy. In the application, you will have to mention that you want to work together with your friend, and we and the employer will consider it. However, we cannot make any promises that you will get the same job. We also have a referral program, where you can earn a reward of €300 if your friends apply via the link in your profile. If you have any questions, feel free to reach out via chat!
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