Job description
Want to broaden your horizons? Join Otrium as a Customer Service Agent and work for a sustainable fashion platform in sunny Valencia! This is the perfect opportunity to combine the Spanish lifestyle with valuable work experience. The sun is calling! 🏖️
Your new job at Otrium
Otrium brings hundreds of designer outlets together in one app! Their mission? Making sure every item of clothing produced actually gets worn instead of thrown away. That’s why they collaborate with around 200 fashion brands, like Tommy Hilfiger and Guess, to sell past collections at lower prices. Great for your wardrobe, your wallet and the planet. As a Customer Service Agent, you’ll support Dutch-speaking customers via phone, email, and chat. You'll handle all kinds of questions, such as: Can I exchange my item for a different colour? When will I receive my refund? I received a damaged item—what now? It’s your job to find the right solution for every customer!
Otrium brings hundreds of designer outlets together in one app! Their mission? Making sure every item of clothing produced actually gets worn instead of thrown away. That’s why they collaborate with around 200 fashion brands, like Tommy Hilfiger and Guess, to sell past collections at lower prices. Great for your wardrobe, your wallet and the planet. As a Customer Service Agent, you’ll support Dutch-speaking customers via phone, email, and chat. You'll handle all kinds of questions, such as: Can I exchange my item for a different colour? When will I receive my refund? I received a damaged item—what now? It’s your job to find the right solution for every customer!
Relocating to Valencia
You’ll join a team with over 20 nationalities, so you’ll quickly make friends from all over Europe! Your future employer provides daily breakfast and lunch, and organises fun activities like Spanish lessons, fitness bootcamps, and Friday drinks. Valencia will become your new home: one of Spain’s largest cities with 300 days of sunshine a year, a buzzing startup scene, and a beach with endless summer vibes.
You’ll join a team with over 20 nationalities, so you’ll quickly make friends from all over Europe! Your future employer provides daily breakfast and lunch, and organises fun activities like Spanish lessons, fitness bootcamps, and Friday drinks. Valencia will become your new home: one of Spain’s largest cities with 300 days of sunshine a year, a buzzing startup scene, and a beach with endless summer vibes.
Does this job in Valencia sound like your thing? Apply now, and you could be working for Otrium as a Customer Service Agent before you know it! 👗
Why you don't want to miss this chance!
Help with finding accommodation
An international team with 20+ nationalities
Work at a startup with growth opportunities and room for your ideas
Free breakfast and lunch at the office
Enjoy Spanish lessons, bootcamps, team-building activities, and more
What am I going to do?
Answer customer questions via phone, email, and chat
Think along with customers and work together to find the best solution
Use your friendliness to deliver customers a real WOW factor
What do I bring?
Native Dutch and B2 level English
Strong listening and problem-solving skills
Willingness to work in shifts
Salary information
The salary for this position is between €1,400 and €1,600 gross per month.
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