Job description
Ready to change your routine? Move to sunny Valencia this Summer and become the friendly first point of contact for customers! You’ll be working in a young, international scale-up environment where every day brings something new!
Your mission in the team
As a Customer Support Specialist for a young and international scale-up you are the go to expert for questions via phone, chat or email about all telecommunication related issues. You’ll troubleshoot issues, resolve what you can, and escalate when needed. You'll keep records up to date, share valuable feedback with your team to improve all customers experiences. Overall, you'll you're the voice of the brand and handle things with accuracy and speed to make everything run smoothly! 🌞
What to do after work?
Living in Valencia means a lot of sun, beach days, lots of Agua de Valencia and a relaxed culture. Located on the Mediterranean coast, the city offers beach vibes and center full of exciting restaurants and bars. Enjoy paella on a sunny terrace, cycle through Turia park, or explore the futuristic City of Arts and Sciences. In Valencia, every workday feels a little like a holiday - making it the ideal place to live and work!
Ready for Valencia? Apply now and start your new adventure this summer! 🇪🇸
Your mission in the team
As a Customer Support Specialist for a young and international scale-up you are the go to expert for questions via phone, chat or email about all telecommunication related issues. You’ll troubleshoot issues, resolve what you can, and escalate when needed. You'll keep records up to date, share valuable feedback with your team to improve all customers experiences. Overall, you'll you're the voice of the brand and handle things with accuracy and speed to make everything run smoothly! 🌞
What to do after work?
Living in Valencia means a lot of sun, beach days, lots of Agua de Valencia and a relaxed culture. Located on the Mediterranean coast, the city offers beach vibes and center full of exciting restaurants and bars. Enjoy paella on a sunny terrace, cycle through Turia park, or explore the futuristic City of Arts and Sciences. In Valencia, every workday feels a little like a holiday - making it the ideal place to live and work!
Ready for Valencia? Apply now and start your new adventure this summer! 🇪🇸
Why you don't want to miss this chance!
The opportunity to grow and develop yourself
Work in an international scale-up environment
Support with Spanish administrative tasks
Breakfast and lunch included
Benefit program with Spanish classes,boot camps and team building activities
What am I going to do?
Answer questions via phone, chat or email
Keep customer records updated and guide users trough solutions
Spot issues, fix those and escalate when necessary
Represent the company’s voice; friendly, clear and human
What do I bring?
Fluent in Dutch and good English skills (B1)
People-oriented mindset, problem solving skills and the ability to connect with customers
Proven experience in Customer Service roles and a passion for technology
Salary information
The salary for this position is between €1,600 and €1,800 gross per month.
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