Job description
Are you passionate about providing exceptional customer service and interested in working with great business solutions? An exciting opportunity awaits as a Technical Support Agent in Thessaloniki! Join a dynamic team specializing in advanced strategies and help customers navigate and troubleshoot their tech issues.
Your new job as a Technical Support Agent
In this role, you will deliver top-tier support for an online payment provider. Your key responsibilities include assisting customers with navigating the app, troubleshooting technical issues, and providing accurate responses to inquiries. You will document interactions, follow troubleshooting guides, and escalate complex problems as needed. Empathy and efficiency in resolving issues will be crucial to your success! 🛠️
Living in Thessaloniki
Thessaloniki, Greece’s vibrant second-largest city, is celebrated for its rich history, lively nightlife, and warm, welcoming atmosphere. The city seamlessly combines historical charm with modern amenities, providing a high quality of life and breathtaking seaside views. Enjoy benefits such as temporary accommodation, housing assistance, and provided health insurance to support your relocation. Explore more about living and working in Thessaloniki here.
Excited to start your new journey? Apply now and make Thessaloniki your new home! 🇬🇷
Your new job as a Technical Support Agent
In this role, you will deliver top-tier support for an online payment provider. Your key responsibilities include assisting customers with navigating the app, troubleshooting technical issues, and providing accurate responses to inquiries. You will document interactions, follow troubleshooting guides, and escalate complex problems as needed. Empathy and efficiency in resolving issues will be crucial to your success! 🛠️
Living in Thessaloniki
Thessaloniki, Greece’s vibrant second-largest city, is celebrated for its rich history, lively nightlife, and warm, welcoming atmosphere. The city seamlessly combines historical charm with modern amenities, providing a high quality of life and breathtaking seaside views. Enjoy benefits such as temporary accommodation, housing assistance, and provided health insurance to support your relocation. Explore more about living and working in Thessaloniki here.
Excited to start your new journey? Apply now and make Thessaloniki your new home! 🇬🇷
Why you don't want to miss this chance!
Relocation package (temporary accommodation and housing assistance)
Health insurance provided
Meal vouchers
The opportunity to develop yourself and advance within the company
Relevant work experience in an international environment
What do you have to do?
Provide superior customer service across various communication channels
Help customers navigate the app and resolve issues with empathy
Accurately respond to inquiries and document interactions
Troubleshoot technical issues and escalate complex problems to relevant teams
What do we expect of you?
Fluent French or Italian and advanced English skills (C1)
High school diploma or equivalent; prior tech support experience
Proficient in Windows and Apple OS, Microsoft Office, Google apps; familiar with Zendesk and Slack; basic coding knowledge
Strong problem-solving, communication, and interpersonal skills; adaptable, resilient, and detail-oriented
Salary information
The salary for this position is €1,100 gross per month.
Know someone who would be perfect for this job? Share your referral code with them and get a €1,000 referral reward if they get hired.
Referral program details