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€500
Customer Service Agent in Lisbon
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Work remotely as a French-speaking Customer Service Agent in Lisbon

  • Customer Service Agent
  • Lisbon, Portugal
  • Accommodation provided
  • Minimum 1 year
  • French and
  • €850 - €1,200 gross

Description

Take this great opportunity and start working as a remote Customer Service Agent for a leading technology company in Lisbon! 🇵🇹

As a Customer Service Agent, you'll support customers across various channels—phone, email, and chat—handling incoming inquiries with efficiency and care. Your responsibilities include logging call details into case management systems, providing timely responses and resolutions within SLA, and ensuring high customer satisfaction scores through proactive updates on issue resolution progress. You'll also deliver top-notch post-sales service for tasks such as managing delivery logistics, handling warranties, and processing refunds. Managing orders and requests with meticulous attention to detail, all while maintaining confidentiality and professionalism with sensitive customer data, is integral to your role.

After work, you can enjoy the sunset and the typical restaurants of Lisbon! Or you can go on a trip and discover the Algarve region and other beautiful parts of the country. Don't hesitate - apply now and start your remote career in Portugal! 🌞
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Why you don't want to miss this chance!

Relocation package
Performance bonus at stake
Compensated training at the beginning of employment
Daily meal allowance
The chance to develop yourself and grow in the company

What do you have to do?

  • Handle incoming user requests via telephone, email, and chat, logging details into case management systems

  • Provide timely responses and resolutions within SLA to ensure high customer satisfaction

  • Deliver excellent post-sales customer service, including handling delivery, warranties, and refunds

  • Offer inbound sales support, promoting products and achieving quarterly sales goals

  • Manage orders and requests, ensuring accurate data entry in CRM systems

What do we expect of you?

  • Fluent French and good English skills (B2)

  • You are customer oriented and have strong communication skills

  • Solution-oriented way of working

  • The ability to work in a team

  • Previous experience is a plus

This application process is with Yobbers

From the beginning of the application until you start your new job and even after, we are here to help you during the entire process. With Yobbers by your side, you are not alone.

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Frequently asked questions

Your adventure abroad starts with Yobbers! We assist you in finding a job abroad by connecting you with an employer in a foreign country. This way, you can easily take the step to live and work abroad. We are a young, professional team with lots of experience when it comes to living and working abroad. Together, we aim to inspire as many people as possible to (just like us) discover the world! Our main office is in Leeuwarden, the Netherlands. Since the beginning of 2022, we also have an office in Valencia, Spain. 
For most jobs, you need to be18 years old due to laws and regulations. Are you almost 18 years old? Then it is possible to send your application for the jobs. As long, as you are 18, when you start the job, it is no problem to apply before you turn 18. Sometimes we do have positions where you do not need to be 18, feel free to reach out to us, then we can see if we have possibilities.
When you work abroad, it is necessary to have health insurance, travel insurance, and liability insurance. It is important to consider which insurance suits you best. Sometimes, the employer abroad may provide health insurance. Always inquire with your employer about what they can arrange for you. If you plan to work abroad for an extended period, it is necessary to register with the municipality where you work and reside. Feel free to send us a message if you have any questions!
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