- Information
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Work as a French-speaking Technical Support for a Swedish Music Streaming Platform
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Minimum 1 year
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French and
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€1,040 - €1,200 gross
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A1 - Beginner
Can understand and use basic phrases, introduce myself, and ask and answer simple questions about personal details.
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A2 - Elementary
Can communicate in simple and routine tasks, describe my background and immediate environment, and write short, simple texts.
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B1 - Intermediate
Can understand standard texts, handle most social interactions, and express opinions on familiar topics both orally and in writing.
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B2 - Upper Intermediate
Can understand the main ideas of complex texts, interact with native speakers with some ease, and write detailed texts on a variety of topics.
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C1 - Advanced
Can understand complex texts, speak fluently and accurately, and write well-structured texts on various subjects.
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C2 - Proficient
Can understand, speak, read, and write fluently and precisely, similar to a native speaker.
Description
Using your excellent communication skills, you will assist French customers with their technical concerns and respond to their requests.
As part of the team in Porto, you will be provided with private health insurance, a flight and accommodation if you wish.
One thing is for sure: when you work in Porto, you won't be bored a single day! Marvel at the breathtaking architecture, enjoy a drink in a local bar or enjoy your evening in one of the many parks. 🤩
Are you ready to pack your bags and move to sunny Portugal? Then apply today! ✈️
Note: A European Citizenship, Portuguese residency card, or refugee status are the only documents accepted. The ''manifestation of interest'' is not accepted as part of the application process.
Why you don't want to miss this chance!
What do you have to do?
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Assisting customers with general inquiries and technical support issues via calls, chat and email
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Responding to inbound customer's requests
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Escalating customers' issues to higher tiers of support as well as responding correctly
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Ensuring smooth customer service
What do we expect of you?
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Fluent French and good English skills (B2)
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At least one year experience in chat
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You are customer oriented and have strong communication skills
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Ability to work independently
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European Citizenship, Portuguese residency card, or refugee status
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