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Become the next Quality Analyst at weWow in Valencia!

Quality Analyst

Valencia, Spain

Accommodation not available

Minimum 12 months

€1,300 - €1,400 gross

Description

Are ready for a new challenge and willing to start working in Spain? To power our growth, we are looking for a motivated native English Quality Analysts to join our team, Portuguese is a pre! The Quality Specialist is responsible for making sure that all customer support services are of high quality and consistent. This includes checking and improving the processes used by agents, specialists, vendors, and products. The main goal of this role is to make sure that customer support is efficient and effective, and to help the team improve the quality of their service. To do this, the Quality Specialist will analyse results and work with different teams, such as training and knowledge management, to make improvements.

Working as a Quality Specialist at a young company in Valencia is a unique and exciting opportunity. It also offers the chance for personal and professional growth, as well as working with a dynamic and motivated team. Valencia is a vibrant city, known for its rich history, cultural heritage, and beautiful beaches. Living and working in Valencia offers a great work-life balance, with plenty of opportunities to explore the city and experience its many offerings. If you're looking for an exciting challenge and a chance to make a difference, this could be the perfect opportunity for you!

Why you dont want to miss this chance!

Working in a unique team with multiple nationalities

The unique opportunity to join one of the most ambitious startups in Europe

A challenging and diverse role within a fast-growing company with a unique culture

A great office location in the heart of the city near the Turia park

The best city to make your dreams come true: Valencia

What am I going to do?

Assessing customer conversations made by our agents on a weekly basis
Responding to an agent's feedback on assessments
Participating in monthly calibration and quality meetings
Understand customer needs and requirements to effectively control quality processes
In depth understanding of quality control procedures and relevant standards
Support with onboarding programs and training sessions

What can I bring?

You have an experience in Customer Service or Quality Assurance
You have a Bachelor or University Degree in which Communication was an important component
You have experience with content-related tasks, such as quality/content reviewing
Excellent communication and interpersonal skills
A keen eye for detail and a results driven approach
You are native English, it is a plus if you also speak Portuguese
You have a European nationality or have a work visa for Spain

weWow

weWow is the first customer service provider solely focusing on growth-driven companies. We power fast-growing European scale ups on their mission of international expansion. Whether your company wants to scale into one country or to the whole of Europe at once, we are ready to serve you with the highest quality customer service agents through our distinct European recruitment network.