Become the next Quality Analyst at weWow in Valencia!
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1 year
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English
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€1,300 - €1,400 gross
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A1 - Beginner
Can understand and use basic phrases, introduce myself, and ask and answer simple questions about personal details.
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A2 - Elementary
Can communicate in simple and routine tasks, describe my background and immediate environment, and write short, simple texts.
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B1 - Intermediate
Can understand standard texts, handle most social interactions, and express opinions on familiar topics both orally and in writing.
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B2 - Upper Intermediate
Can understand the main ideas of complex texts, interact with native speakers with some ease, and write detailed texts on a variety of topics.
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C1 - Advanced
Can understand complex texts, speak fluently and accurately, and write well-structured texts on various subjects.
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C2 - Proficient
Can understand, speak, read, and write fluently and precisely, similar to a native speaker.
Description
Working as a Quality Specialist at a young company in Valencia is a unique and exciting opportunity. It also offers the chance for personal and professional growth, as well as working with a dynamic and motivated team. Valencia is a vibrant city, known for its rich history, cultural heritage, and beautiful beaches. Living and working in Valencia offers a great work-life balance, with plenty of opportunities to explore the city and experience its many offerings. If you're looking for an exciting challenge and a chance to make a difference, this could be the perfect opportunity for you!
Why you don't want to miss this chance!
What am I going to do?
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Assessing customer conversations made by our agents on a weekly basis
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Responding to an agent's feedback on assessments
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Participating in monthly calibration and quality meetings
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Understand customer needs and requirements to effectively control quality processes
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In depth understanding of quality control procedures and relevant standards
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Support with onboarding programs and training sessions
What can I bring?
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You have an experience in Customer Service or Quality Assurance
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You have a Bachelor or University Degree in which Communication was an important component
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You have experience with content-related tasks, such as quality/content reviewing
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Excellent communication and interpersonal skills
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A keen eye for detail and a results driven approach
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You are native English, it is a plus if you also speak Portuguese
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You have a European nationality or have a work visa for Spain