Job description
Are ready for a new challenge and willing to start working in Spain? To power our growth, we are looking for a motivated native English Quality Analysts to join our team, Portuguese is a pre! The Quality Specialist is responsible for making sure that all customer support services are of high quality and consistent. This includes checking and improving the processes used by agents, specialists, vendors, and products. The main goal of this role is to make sure that customer support is efficient and effective, and to help the team improve the quality of their service. To do this, the Quality Specialist will analyse results and work with different teams, such as training and knowledge management, to make improvements.
Working as a Quality Specialist at a young company in Valencia is a unique and exciting opportunity. It also offers the chance for personal and professional growth, as well as working with a dynamic and motivated team. Valencia is a vibrant city, known for its rich history, cultural heritage, and beautiful beaches. Living and working in Valencia offers a great work-life balance, with plenty of opportunities to explore the city and experience its many offerings. If you're looking for an exciting challenge and a chance to make a difference, this could be the perfect opportunity for you!