Job description
Embark on an exciting journey as a remote Customer Service Agent for a leading online travel platform based in Greece! 🇬🇷
As a Customer Service Agent you'll handle diverse tasks across phone, email, and chat, providing technical support and ensuring quick resolution of inquiries. From logging interactions into CRM systems to driving process improvements, you'll play a key role in delivering excellent service to travelers worldwide!
The company provides paid hotel accommodation until the end of August. If you need help finding housing, we recommend checking out one of our partners: Housing Anywhere, Homelike, and Spotahome. After all, finding accommodation abroad is one of the most important parts of moving abroad! 🏡
The best part? You'll have the flexibility to work remotely, giving you the freedom to choose your ideal location in Greece! Discover Greece's diverse landscapes and cultural treasures, whether you're captivated by the bustling streets of Athens, the historical allure of Thessaloniki, or the serene charm of its coastal towns. Immerse yourself in these captivating locales and start a new chapter under the welcoming Greek sun. ☀️
Don't miss out on this chance to be part of shaping the future of travel! 🚀
As a Customer Service Agent you'll handle diverse tasks across phone, email, and chat, providing technical support and ensuring quick resolution of inquiries. From logging interactions into CRM systems to driving process improvements, you'll play a key role in delivering excellent service to travelers worldwide!
The company provides paid hotel accommodation until the end of August. If you need help finding housing, we recommend checking out one of our partners: Housing Anywhere, Homelike, and Spotahome. After all, finding accommodation abroad is one of the most important parts of moving abroad! 🏡
The best part? You'll have the flexibility to work remotely, giving you the freedom to choose your ideal location in Greece! Discover Greece's diverse landscapes and cultural treasures, whether you're captivated by the bustling streets of Athens, the historical allure of Thessaloniki, or the serene charm of its coastal towns. Immerse yourself in these captivating locales and start a new chapter under the welcoming Greek sun. ☀️
Don't miss out on this chance to be part of shaping the future of travel! 🚀
Why you don't want to miss this chance!
Relocation package (temporary accommodation, flight reimbursement, etc.)
Monthly performance bonus
The opportunity to develop yourself and advance within the company
Relevant work experience in an international work environment
A remote job, anywhere in Greece
What do you have to do?
Handle various business transactions (information requests, service requests, complaints, sales inquiries, spare parts requests) across multiple channels (phone, email, chat)
Provide technical support to consumers regarding products
Follow escalation policies and procedures to effectively resolve customer issues
Log customer calls and cases into the CRM system and ensure they are tracked and closed in a timely manner
Identify and address emerging issues, contributing to continuous process improvement efforts
What do we expect of you?
Fluent Italian and very good English skills (B2)
You have a high school degree or equivalent
Strong teamwork skills and proactive problem-solving approach
Prior customer service experience is advantageous
Proficiency in handling diverse business transactions across phone, email, and chat
Required documents: birth certificate and certificate of good conduct
Salary information
The salary for this position is €1,045 gross per month.
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