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Danish- or Norwegian-speaking Customer Experience Agents needed in Malta!

  • Customer Experience Agent
  • St. Julian's, Malta
  • No accommodation provided
  • Minimum 1 year
  • Norwegian or Danish, and
  • Salary will be discussed later in the process
Language level information
  • A1 - Beginner

    Can understand and use familiar everyday expressions and basic phrases to meet concrete needs.

  • A2 - Elementary

    Can understand sentences and frequently used expressions related to areas of immediate relevance and can communicate in simple and routine tasks.

  • B1 - Intermediate

    Can understand the main points of clear standard input on familiar matters, and can produce simple connected text on topics of personal interest.

  • B2 - Upper Intermediate

    Can understand the main ideas of complex text on both concrete and abstract topics, and can interact with a degree of fluency and spontaneity.

  • C1 - Advanced

    Can understand a wide range of demanding, longer texts, and can express ideas fluently and spontaneously without much searching for words.

  • C2 - Proficiency

    Can understand with ease virtually everything heard or read, and can summarise information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation.

Description

As a Customer Experience Agent in Malta not only Mediterranean temperatures and golden beaches await you, but also a varied and exciting new job!
Your main priority in your new job will be to provide an exceptional experience for Danish or Norwegian customers. Working in the iGaming-Industry, you will also be authorising withdrawals for players, analyse customer contact trends and verify customers identities with regard to local regulations and jurisdictions. Moreover, you will among other tasks work together with other customer experience agents and payment providers to solve all inquiries in the most efficient way.
For this job, you will move to the stunning island of Malta, right in the Mediterranean sea. Imagine yourself unwinding on golden beaches after a fulfilling day of work or even exploring the colourful underwater world of the Island. This isn't just a job offer - it's a chance to change your life and broaden your horizons! 🌅

What are you waiting for? Apply today!
Read more about this vacancy

Why you don't want to miss this chance!

Competitive salary with attractive bonus package
Hybrid work model including bonus to set up your home office
Work 40 days a year from anywhere in the world
International private health insurance
Benefits such as an annual wellness allowance
Modern offices and regular team events

What do you have to do?

  • Address customer inquiries through live chat and email

  • Work together with other agents and departments for efficient problem-solving

  • Authorise withdrawals for players and analyse customer contact trends

  • Verify customers' identities with regard to local regulations and jurisdictions

  • Work towards team and individual KPIs

  • Offer insights to continuously improve internal systems and processes

What do we expect of you?

  • Fluent Danish or Norwegian and good English skills (B2)

  • Interest and understanding of the iGaming and sports industry

  • Experience in customer service in a plus

  • Analytical and problem-oriented way of working

  • Willingness to work in shifts

  • Ability to multitask

This application process is with Yobbers

From the beginning of the application until you start your new job and even after, we are here to help you during the entire process. With Yobbers by your side, you are not alone.

Frequently asked questions

This depends on how long you plan to move abroad. Unfortunately, the starting salary is often not enough to maintain two homes. In our experience, candidates choose to give up the lease or temporarily sublet.
Do you have ambitions for your future? Many of the vacancies on our platform offer various career opportunities. If you show that you have what it takes, you can quickly move up within the organization. Sometimes this happens within three months. It is up to you what you make out of your time abroad!
Yobbers is your partner for going abroad! We are a young, professional team with lots of experience when it comes to living and working abroad. Together, we aim to inspire as many people as possible to (just like us) discover the world! Our main office is in Leeuwarden, the Netherlands. Since the beginning of 2022, we also have an office in Valencia, Spain. 
Could not find what you were looking for? Ask your question below or contact us directly.

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