Job description
As a Customer Experience Agent in Malta not only Mediterranean temperatures and golden beaches await you, but also a varied and exciting new job!
Your main priority in your new job will be to provide an exceptional experience for Danish or Norwegian customers. Working in the iGaming-Industry, you will also be authorising withdrawals for players, analyse customer contact trends and verify customers identities with regard to local regulations and jurisdictions. Moreover, you will among other tasks work together with other customer experience agents and payment providers to solve all inquiries in the most efficient way.
For this job, you will move to the stunning island of Malta, right in the Mediterranean sea. Imagine yourself unwinding on golden beaches after a fulfilling day of work or even exploring the colourful underwater world of the Island. This isn't just a job offer - it's a chance to change your life and broaden your horizons! 🌅
What are you waiting for? Apply today!
Your main priority in your new job will be to provide an exceptional experience for Danish or Norwegian customers. Working in the iGaming-Industry, you will also be authorising withdrawals for players, analyse customer contact trends and verify customers identities with regard to local regulations and jurisdictions. Moreover, you will among other tasks work together with other customer experience agents and payment providers to solve all inquiries in the most efficient way.
For this job, you will move to the stunning island of Malta, right in the Mediterranean sea. Imagine yourself unwinding on golden beaches after a fulfilling day of work or even exploring the colourful underwater world of the Island. This isn't just a job offer - it's a chance to change your life and broaden your horizons! 🌅
What are you waiting for? Apply today!
Why you don't want to miss this chance!
Competitive salary with attractive bonus package
Hybrid work model including bonus to set up your home office
Work 40 days a year from anywhere in the world
International private health insurance
Benefits such as an annual wellness allowance
Modern offices and regular team events
What do you have to do?
Address customer inquiries through live chat and email
Work together with other agents and departments for efficient problem-solving
Authorise withdrawals for players and analyse customer contact trends
Verify customers' identities with regard to local regulations and jurisdictions
Work towards team and individual KPIs
Offer insights to continuously improve internal systems and processes
What do we expect of you?
Fluent Danish or Norwegian and good English skills (B2)
Interest and understanding of the iGaming and sports industry
Experience in customer service in a plus
Analytical and problem-oriented way of working
Willingness to work in shifts
Ability to multitask
Salary information
The salary for this position will be discussed during the interview process.
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Referral program details
This vacancy is excluded from both the referral program and Affiliate Program.