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English-speaking Complaints Officer wanted for a fintech company in Valencia!

  • Complaints Officer
  • Valencia, Spain
  • No accommodation provided
  • 1 year
  • €1,400 - €1,500 gross
Language level information
  • A1 - Beginner

    Can understand and use familiar everyday expressions and basic phrases to meet concrete needs.

  • A2 - Elementary

    Can understand sentences and frequently used expressions related to areas of immediate relevance and can communicate in simple and routine tasks.

  • B1 - Intermediate

    Can understand the main points of clear standard input on familiar matters, and can produce simple connected text on topics of personal interest.

  • B2 - Upper Intermediate

    Can understand the main ideas of complex text on both concrete and abstract topics, and can interact with a degree of fluency and spontaneity.

  • C1 - Advanced

    Can understand a wide range of demanding, longer texts, and can express ideas fluently and spontaneously without much searching for words.

  • C2 - Proficiency

    Can understand with ease virtually everything heard or read, and can summarise information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation.

Description

Your role as a Complaints Officer entails addressing customer complaints and resolving them in an impartial and open manner. It is crucial for you to possess a comprehensive understanding of the company's regulatory responsibilities. Additionally, your ability to work efficiently will enable you to manage multiple complaints simultaneously, ensuring a favorable customer experience.

To quickly find your dream accommodation in Valencia, check out Yobbers partner companies Housing Anywhere, Uni Places, Spotahome, or Homelike and use our discount-codes and priority access!🏠

Start a new chapter of your life and move to Valencia: Spend your leisure time at the beach or in the park and enjoy the Spanish weather alongside your colleagues and friends.

Apply asap to seize this opportunity, starting dates are on December 4th, January 8th, and January 22nd!

Take your chance and spend this winter in Spain! ☀️
Read more about this vacancy

Why you don't want to miss this chance!

Start your international career in Valencia
Become a part of an international community of young professionals
Support for your relocation to Spain
Healthy breakfast and lunch with your colleagues
Spanish classes, bootcamps, mindfulness training, team activities and much more

What do you have to do?

  • Handle customer complaints following regulatory obligations

  • Work across multiple teams to resolve customer issues and provide feedback to operational and/or product teams

  • Ensure fair treatment of customers

  • Log and track progress on complaints assigned to you

  • Achieve SLAs and KPIs, individually and with your team

What do we expect of you?

  • Excellent English skills (C1) in verbal and written form

  • Minimum of 1-2 years of working experience in customer support, compliance or quality

  • Great communication skills and the ability to multitask

  • Customers needs are your number one priority

weWow

weWow

weWow is the first customer service provider solely focusing on growth-driven companies. We power fast-growing European scale ups on their mission of international expansion. Whether your company wants to scale into one country or to the whole of Europe at once, we are ready to serve you with the highest quality customer service agents through our distinct European recruitment network.

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Ciudad de las Artes y las Ciencias
Ciudad de las Artes y las Ciencias
L'Umbracle Valencia
L'Umbracle Valencia
 Estación del Norte (Valencia)
Estación del Norte (Valencia)
 Lunch at the park 🍴
Lunch at the park 🍴
 Mercat Central
Mercat Central
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Frequently asked questions

In some cases the employer offers accommodation, this will be indicated in the vacancy itself. Even if they do not offer accommodation the employers will have information and advice on how to find a home in the country. Have a look at our housing abroad page for more information.
For most of the vacancies we offer, it is difficult to go abroad with children because the salary is often insufficient to support your family. Living and working abroad with children also poses many organizational problems. In our experience, it is therefore rare that your children can accompany you abroad for the positions we currently offer.
Yobbers is your partner for going abroad! We are a young, professional team with lots of experience when it comes to living and working abroad. Together, we aim to inspire as many people as possible to (just like us) discover the world! Our main office is in Leeuwarden, the Netherlands. Since the beginning of 2022, we also have an office in Valencia, Spain.
Could not find what you were looking for? Ask your question below or contact us directly.

Vacancy questions

Jeff

Hi Team Yobbers.

Is this a remote or in-office role? I live in Murcia.

Thanks

Jeff

Comment from employer:

Hi Jeff, thank you for expressing interest in this vacancy. This is an on-site position and we not offer a remote position currently. We would be more than happy to receive your application if you are interested in joining us in the office :) Have a good day!

Claire

Good evening!

Are these full time positions only? I'm looking for part time of around 20-25 hrs p/w.

Comment from employer:

Hi Claire, that is possible. Please feel free to apply and we will get in contact with you regarding all the details :-)

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