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English-speaking Complaints Officer wanted for a fintech company in Valencia!

  • Complaints Officer
  • Valencia, Spain
  • No accommodation provided
  • Minimum 12 months
  • €1,300 - €1,400 gross
English language level information
  • A1 Beginner

    I can formulate simple sentences and understand people who speak this language slowly. I can describe where I live and the people I know.

  • A2

    I can handle myself in social interactions, but cannot have a completely independent conversation. I can describe my family and friends, living, eduction, background and current job.

  • B1

    I can understand standard texts. I can give my opinion, plan and manage in many social interactive situations, for example when traveling.

  • B2

    I can understand difficult texts, and i can communicate my personal opinion without much hardship with other people that speak this language.

  • C1

    I can understand difficult texts without any problems and figure out the meaning of it. I can also articulate my words perfectly and write difficult texts of my own.

  • C2

    I understand everything I hear and read and can express myself fluently and precisely.

Description

Your role as a Complaints Officer entails addressing customer complaints and resolving them in an impartial and open manner. It is crucial for you to possess a comprehensive understanding of the company's regulatory responsibilities. Additionally, your ability to work efficiently will enable you to manage multiple complaints simultaneously, ensuring a favorable customer experience. Seize this opportunity to embrace the sunny coastal city in Spain as your new home! ☀️ 
Here, you can relish your leisure time at the beach or in the park, basking in the delightful Spanish weather alongside your colleagues and friends.
Start a new chapter of your life and move to Valencia! 
Read more about this vacancy

Why you don't want to miss this chance!

Start your international career in Valencia
Become a part of an international community of young professionals
Support for your relocation to Spain
Healthy breakfast and lunch with your colleagues
Spanish classes, bootcamps, mindfulness training, team activities and much more

What do you have to do?

  • Handle customer complaints following regulatory obligations

  • Work across multiple teams to resolve customer issues and provide feedback to operational and/or product teams

  • Ensure fair treatment of customers

  • Log and track progress on complaints assigned to you

  • Achieve SLAs and KPIs, individually and with your team

What do we expect of you?

  • Excellent English skills (C1) in verbal and written form

  • Minimum of 1-2 years of working experience in customer support, compliance or quality

  • Great communication skills and the ability to multitask

  • Customers needs are your number one priority

weWow

weWow

weWow is the first customer service provider solely focusing on growth-driven companies. We power fast-growing European scale ups on their mission of international expansion. Whether your company wants to scale into one country or to the whole of Europe at once, we are ready to serve you with the highest quality customer service agents through our distinct European recruitment network.

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Ciudad de las Artes y las Ciencias
Ciudad de las Artes y las Ciencias
L'Umbracle Valencia
L'Umbracle Valencia
 Estación del Norte (Valencia)
Estación del Norte (Valencia)
 Lunch at the park 🍴
Lunch at the park 🍴
 Mercat Central
Mercat Central
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Frequently asked questions

In some cases the employer offers accommodation, this will be indicated in the vacancy itself. Even if they do not offer accommodation the employers will have information and advice on how to find a home in the country. Have a look at our housing abroad page for more information.
For most of the vacancies we offer, it is difficult to go abroad with children because the salary is often insufficient to support your family. Living and working abroad with children also poses many organizational problems. In our experience, it is therefore rare that your children can accompany you abroad for the positions we currently offer.
Yobbers is your partner for going abroad! We are a young, professional team with lots of experience when it comes to living and working abroad. Together, we aim to inspire as many people as possible to (just like us) discover the world! Our main office is in Leeuwarden, the Netherlands. Since the beginning of 2022, we also have an office in Valencia, Spain.
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