Job description
Your role as a Complaints Officer entails addressing customer complaints and resolving them in an impartial and open manner. It is crucial for you to possess a comprehensive understanding of the company's regulatory responsibilities. Additionally, your ability to work efficiently will enable you to manage multiple complaints simultaneously, ensuring a favorable customer experience.
To quickly find your dream accommodation in Valencia, check out Yobbers partner companies Housing Anywhere, Uni Places, Spotahome, or Homelike and use our discount-codes and priority access!🏠
Start a new chapter of your life and move to Valencia: Spend your leisure time at the beach or in the park and enjoy the Spanish weather alongside your colleagues and friends.
Apply asap to seize this opportunity, starting dates are on December 4th, January 8th, and January 22nd!
Take your chance and spend this winter in Spain! ☀️
To quickly find your dream accommodation in Valencia, check out Yobbers partner companies Housing Anywhere, Uni Places, Spotahome, or Homelike and use our discount-codes and priority access!🏠
Start a new chapter of your life and move to Valencia: Spend your leisure time at the beach or in the park and enjoy the Spanish weather alongside your colleagues and friends.
Apply asap to seize this opportunity, starting dates are on December 4th, January 8th, and January 22nd!
Take your chance and spend this winter in Spain! ☀️
Why you don't want to miss this chance!
Start your international career in Valencia
Become a part of an international community of young professionals
Support for your relocation to Spain
Healthy breakfast and lunch with your colleagues
Spanish classes, bootcamps, mindfulness training, team activities and much more
What do you have to do?
Handle customer complaints following regulatory obligations
Work across multiple teams to resolve customer issues and provide feedback to operational and/or product teams
Ensure fair treatment of customers
Log and track progress on complaints assigned to you
Achieve SLAs and KPIs, individually and with your team
What do we expect of you?
Excellent English skills (C1) in verbal and written form
Minimum of 1-2 years of working experience in customer support, compliance or quality
Great communication skills and the ability to multitask
Customers needs are your number one priority
Salary information
The salary for this position is between €1,400 and €1,500 gross per month.
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Referral program details
This vacancy is excluded from both the referral program and Affiliate Program.