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English-speaking Complaints Officer wanted for a fintech company in Valencia!

  • Complaints Officer
  • Valencia, Spain
  • No accommodation provided
  • 1 year
  • €1,400 - €1,500 gross
Language level information
  • A1 - Beginner

    Can understand and use basic phrases, introduce myself, and ask and answer simple questions about personal details.

  • A2 - Elementary

    Can communicate in simple and routine tasks, describe my background and immediate environment, and write short, simple texts.

  • B1 - Intermediate

    Can understand standard texts, handle most social interactions, and express opinions on familiar topics both orally and in writing.

  • B2 - Upper Intermediate

    Can understand the main ideas of complex texts, interact with native speakers with some ease, and write detailed texts on a variety of topics.

  • C1 - Advanced

    Can understand complex texts, speak fluently and accurately, and write well-structured texts on various subjects.

  • C2 - Proficient

    Can understand, speak, read, and write fluently and precisely, similar to a native speaker.

Description

Your role as a Complaints Officer entails addressing customer complaints and resolving them in an impartial and open manner. It is crucial for you to possess a comprehensive understanding of the company's regulatory responsibilities. Additionally, your ability to work efficiently will enable you to manage multiple complaints simultaneously, ensuring a favorable customer experience.

To quickly find your dream accommodation in Valencia, check out Yobbers partner companies Housing Anywhere, Uni Places, Spotahome, or Homelike and use our discount-codes and priority access!🏠

Start a new chapter of your life and move to Valencia: Spend your leisure time at the beach or in the park and enjoy the Spanish weather alongside your colleagues and friends.

Apply asap to seize this opportunity, starting dates are on December 4th, January 8th, and January 22nd!

Take your chance and spend this winter in Spain! ☀️
Read more about this vacancy

Why you don't want to miss this chance!

Start your international career in Valencia
Become a part of an international community of young professionals
Support for your relocation to Spain
Healthy breakfast and lunch with your colleagues
Spanish classes, bootcamps, mindfulness training, team activities and much more

What do you have to do?

  • Handle customer complaints following regulatory obligations

  • Work across multiple teams to resolve customer issues and provide feedback to operational and/or product teams

  • Ensure fair treatment of customers

  • Log and track progress on complaints assigned to you

  • Achieve SLAs and KPIs, individually and with your team

What do we expect of you?

  • Excellent English skills (C1) in verbal and written form

  • Minimum of 1-2 years of working experience in customer support, compliance or quality

  • Great communication skills and the ability to multitask

  • Customers needs are your number one priority

weWow

weWow

weWow is the first customer service provider solely focusing on growth-driven companies. We power fast-growing European scale ups on their mission of international expansion. Whether your company wants to scale into one country or to the whole of Europe at once, we are ready to serve you with the highest quality customer service agents through our distinct European recruitment network.

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Ciudad de las Artes y las Ciencias
Ciudad de las Artes y las Ciencias
L'Umbracle Valencia
L'Umbracle Valencia
 Estación del Norte (Valencia)
Estación del Norte (Valencia)
 Lunch at the park 🍴
Lunch at the park 🍴
 Mercat Central
Mercat Central
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Frequently asked questions

For most of the vacancies we offer, it is difficult to go abroad with children because the salary is often insufficient to support your family. Besides that, the employer often expects you to work full time and it can be hard to find a nanny. Living and working abroad with children also poses some organizational problems. In our experience, it is therefore rare that your children can accompany you abroad for the positions we currently offer.
In some cases the employer offers accommodation, this will be indicated in the vacancy itself. Even if they do not offer accommodation, the employers will have information and advice on how to find a home in the country. Have a look at our housing abroad page for more information or read our blogs full of tips on finding accommodation. We also have relocation experts working at Yobbers who would love to help you find your new home! 
Not the right answer? Ask your question below or contact us via our chat.

Vacancy questions

Alma-Mia

Hi I have sended an application but has not heared more from you? More or less how long does it take for an application to be responded? Best regards Alma :D

Jeff

Hi Team Yobbers.

Is this a remote or in-office role? I live in Murcia.

Thanks

Jeff

Comment from employer:

Hi Jeff, thank you for expressing interest in this vacancy. This is an on-site position and we not offer a remote position currently. We would be more than happy to receive your application if you are interested in joining us in the office :) Have a good day!

Claire

Good evening!

Are these full time positions only? I'm looking for part time of around 20-25 hrs p/w.

Comment from employer:

Hi Claire, that is possible. Please feel free to apply and we will get in contact with you regarding all the details :-)

Martin

not questions